Suyogi carefully packs every candle, diffuser, fragrance oil, wellness essential, and gift set so it reaches you safely. This policy explains how orders are processed and delivered within India.
Orders are processed on business days, excluding Sundays and public holidays.
Most in-stock orders are prepared for dispatch within 1–3 business days.
Personalised, bulk, festive, or made-to-order gift sets may require additional preparation time.
Dispatch may take longer during launches, sales, and festive periods. We will contact you if a significant delay is expected.
Orders are shipped through trusted courier partners selected for your delivery PIN code. Available delivery options, charges, and free-shipping eligibility are shown at checkout before payment.
Delivery estimates begin after dispatch and may vary by location, courier capacity, weather, public holidays, or other conditions outside our control.
We deliver to serviceable PIN codes across India. If a courier cannot serve your address, we will contact you to confirm an alternative or arrange a refund.
International delivery is available only when explicitly shown at checkout or confirmed in writing by Suyogi before the order is placed.
Once your order is dispatched, we will share available tracking details by email or through your order page. Courier tracking can take a short time to update after pickup.
Please ensure your address, PIN code, email, and phone number are correct before placing the order. Address changes may not be possible after dispatch.
Inspect your parcel soon after delivery. If an item is damaged, leaking, missing, or incorrect, contact us promptly with your order number and clear photographs of the product, shipping label, and outer packaging.
Keep the product and packaging until our support team completes its review. Eligible claims will be resolved through a replacement, store credit, or refund as appropriate.
For delivery help, email support@suyogi.in with your order number.
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